Our Privacy Policy

Towergate Underwriting Group along with its subsidiary companies believes in protecting the personal information that you provide us with. We are committed to complying with the following seven principles:


If you have any queries regarding this statement, you should first contact Towergate by email. If you do not receive a reply within two working days, telephone us on 0844 892 1500.

IP Addresses and Cookies

The Principles

To do this, please either contact us by email, telephone our Customer Relations Department on 0844 892 1500, or write to us at:

Customer Relations Department
Towergate Underwriting Group Limited
Towergate House
Eclipse Park
Sittingbourne Road
Maidstone
Kent ME14 3EN

We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
- If Towergate (or any of its subsidiary companies) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (as defined below) and other agreements; or to protect the rights, property, or safety of Towergate (or any of its subsidiary companies), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of information you have requested. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Concerns or Queries

If you have any other concerns or queries, then we would be delighted to be able to help you. Simply contact us by one of the above options, and we shall endeavour to resolve your query as swiftly and efficiently as possible
In addition to this privacy policy, we have a 'Terms & Conditions' policy relating to the usage of our website. This can be viewed by clicking on 'Terms & Conditions'
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.